FAQ's

What currency are the prices I see on the site?
All prices are in CAD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 business days for your order to ship out. Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at shop@fareconnect.com.

What do I do if my product arrives damaged, or I am not satisfied with my purchase?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. If the product is not damaged, but you are not satisfied, you can receive a refund for the original amount paid, but you will be charged for shipping as well as a 20% re-stocking fee. Please include full name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive before initiating a return.

Can I cancel my order?
You are able to cancel your order with no penalty before your item has shipped! If the item has already been sent, please follow our return policy guidelines.

I have entered an incorrect address, what do I do now?
If you have misspelled or auto filled an incorrect address, simply reply to your order confirmation email, and confirm. Once you double check if the address given is wrong, kindly notify us via email at shop@fareconnect.com. If the given address is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times depends on purchase. If your purchase qualified for free shipping, your can expect you order to take 2-8 business days. Otherwise, shipping will depend on selected shipping method at checkout. 

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to shop@fareconnect.com with your name, order number, and detailed question, and we will be happy to assist you in any way we can.